Feel free to download the following articles. If you choose to reprint or cite them, please be sure to credit Diana Price & Associates.

The Top Nine Email Lessons to Prevent Questionable Email Communications

12 Steps to Turn a Complaint into a Loyal Customer

Be All That You Can Be: 9 Tips for Turning Your Practice from Mediocre to Magnificent

Break the Rules and Make Your Customer’s Day

Internal Communications – Did You Get the Memo?

Nurturing the Dental Customer Experience

Profitable Customer Interactions are Mission Critical

Relieving Anxiety in the First 5 Minutes

Smile! Your Customers Can Hear You

Strive for Good Publicity

Phrases To Avoid White Paper


Diana Price produces the “Spicy Business Talk, Tuesdays at 12 noon Pacific Time on See highlights of past shows. Call 949.427.0066 for more details.

Interview: Stedman Graham


Interview: News Anchors Wendy Burch, Christine Divine, Dorothy Lucey, and Ana Garcia


Video Interview Stay on Track to Get to The Finish Line

It’s Your Fault If Your Team is Boring

What Have You Done To Manage Your Financial Risk